Careers At CCCU

Schedule

Monday through Friday with occasional Saturday mornings

Location

Maplewood, MN (1 Part-Time, 1 Full-Time position)

Reports to

Member Connections Manager (Call Center Manager)

Responsibilities

CCCU is looking for a Member Connections Specialist for our credit union's call center. You will serve as the liaison between our company and its current and potential members through phone calls, emails and chat. The successful candidate will be able to accept ownership for effectively solving member issues, complaints and inquiries, including simple banking transactions, while keeping member satisfaction at the core of every decision and behavior. You will also educate members on credit union products and services that will help them be financially successful.

Job Description

Skills

High school diploma required, Associates or Bachelor's degree preferred. Previous experience in a customer support role/call center environment with proven superior customer service skills including ability to cross-sell products and services. Excellent communication and time management skills with high attention to detail and accuracy. Superior customer/member service skills. Basic PC knowledge and familiarity with electronic equipment.

Schedule

Monday through Friday with occasional Saturday mornings

Location

Eagan, MN
Shoreview, MN
St Paul, MN

Reports to

Branch Manager

Responsibilities

CCCU is looking for a Member Engagement Specialist (MES), the credit union’s version of a personal banker. You’ll be responsible for assisting our members in opening and managing their accounts and finances by building long-term relationships and cross-selling the products and services that will help them be financially successful. We are looking for excellent communicators with solid knowledge of banking processes and products. Sales, banking and customer service experience can help you succeed in this role. The ideal candidate is passionate about helping others with accuracy, is self-driven, and familiar with financial institution regulations.

Job Description MES

Skills

Proven experience as a personal banker or credit union equivalent; experience in sales and customer service is a plus. Knowledge of personal banking practices and regulations. Familiarity with banking software; excellent use of MS Office. Ability to work diligently and independently to meet goals with high attention to detail, accuracy and thoroughness, with little supervision. Excellent communication skills. Member-oriented approach to handling problems with a positive attitude. High School diploma required, Associates or Bachelor degree preferred. 2+ years prior credit union or banking experience preferred.

Schedule

Monday through Friday with occasional Saturday mornings

Location

Minnetonka, MN
Saint Paul, MN

Reports to

Branch Manager

Responsibilities

CCCU is looking for a responsible bank teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our member satisfaction and company goals. We are looking for candidates that will be comfortable making dozens of transactions daily and communicating with different types of members, while serving as a member advocate and educator to help our clients be financially successful. Sales, banking and customer service experience can help you succeed in this role. The ideal candidate is passionate about helping others with accuracy, self-driven, and familiar with financial institution regulations.

Job Description

Skills

High school diploma required, Associates or Bachelor's degree preferred. One year of teller experience in banking, personal banking, retail banking or financial services or 2 years’ cashiers experience. Excellent communication and time management skills with high attention to detail and accuracy. Superior customer/member service skills. Basic PC knowledge and familiarity with electronic equipment.

Schedule

Monday through Friday 

Location

Maplewood, MN

Reports to

Training & Development Manager

Responsibilities

The Training & Development Specialist works alongside members of the Training Team to assist in coordinating and administering credit union educational programs that align with organizational objectives and goals. This position ensures that team members are efficiently and effectively trained in their job responsibilities utilizing a variety of training delivery methods.

Job Description

Qualifications:

• High School Diploma or equivalent required, Associates or Bachelor’s degree preferred.
• 2+ years’ prior credit union or financial institution experience preferred.
• 2 years of facilitating training or leadership in a financial institution preferred.
  
• Proven competence in interpreting comprehensive concepts and the ability to break those complex issues into an understandable teaching format.
• Proficient in Word, PowerPoint, and Excel with a willingness to learn and master other software programs.